Updated a few seconds ago
Updated a few seconds ago
Status History
April 2024
- Issues With Accessing Free UGC Items
April 12, 2024 11:01 PDT
Issues With Accessing Free UGC ItemsPartial Service Disruption
Incident Status
Partial Service Disruption
Components
Creator
Locations
Marketplace
March 30, 2024 23:55 PDT[Investigating] We are aware of an issue with accessing free UGC items that are only meant to be acquired a code are now being bypassed. We are working to address this and will update the community here when the issue is resolved.March 31, 2024 16:02 PDT[Identified] We are aware of an issue with accessing free UGC items that are only meant to be acquired a code are now being bypassed. We are working to address this and will update the community here when the issue is resolved.April 1, 2024 15:27 PDT[Monitoring] Issue has been mitigatedApril 2, 2024 10:15 PDT[Monitoring] We are continuing to work on this situation and will update when it is resolved.April 12, 2024 11:01 PDT[Resolved] This issue has been resolved.
- Some users may have connectivity issues
April 11, 2024 13:43 PDT
Some users may have connectivity issuesDegraded Performance
Incident Status
Degraded Performance
Components
User, Player, Creator
Locations
Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar, Dashboard, Talent, Documentation, Forum, Marketplace
April 7, 2024 13:00 PDT[Investigating] We're seeing connectivity issues on the Roblox app and Studio across different platforms. Our teams are actively investigating the issue.April 7, 2024 14:15 PDT[Monitoring] We are working on fixing the issue for certain users, but at this point, service should be restored for nearly all users.April 11, 2024 13:43 PDT[Resolved] Connectivity issues have been resolved.
- Some users may have issues with Voice
April 7, 2024 13:12 PDT
Some users may have issues with VoicePartial Service Disruption
Incident Status
Partial Service Disruption
Components
Player
Locations
Website
April 4, 2024 18:13 PDT[Investigating] We understand some users might be having issues with Voice and are currently diagnosing the situation.April 4, 2024 19:08 PDT[Monitoring] This issue should be resolved, we will continue monitoring.April 5, 2024 10:44 PDT[Identified] We are continuing investigations into thisApril 5, 2024 14:22 PDT[Monitoring] We are currently monitoring improvements and working to increase stability for Voice services.April 7, 2024 13:12 PDT[Resolved] This incident has been resolved.
- We are investigating issues accessing the platform
April 2, 2024 14:19 PDT
We are investigating issues accessing the platformDegraded Performance
Incident Status
Degraded Performance
Components
User, Player, Creator
Locations
Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar, Dashboard, Talent, Documentation, Forum, Marketplace
April 2, 2024 14:03 PDT[Investigating] We are aware of issues loading the platform and are investigating the incident.April 2, 2024 14:19 PDT[Resolved] The issue was found and rectified. The users that were affected should be able to rejoin the platform.
March 2024
- We have identified an issue. We are working on a resolution.
March 25, 2024 13:32 PDT
We have identified an issue. We are working on a resolution.Partial Service Disruption
Incident Status
Partial Service Disruption
Components
User, Player, Creator
Locations
Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar, Dashboard, Talent, Documentation, Forum, Marketplace
March 25, 2024 13:02 PDT[Identified] We are aware of the issue. Our team is actively working on it.March 25, 2024 13:32 PDT[Resolved] We service has been restored
- There is currently an issue with some systems impacting player experience
March 19, 2024 15:54 PDT
Incident Status
Service Disruption
Components
User, Player, Creator
Locations
Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar, Dashboard, Talent, Documentation, Forum, Marketplace
March 19, 2024 15:32 PDT[Investigating] The issue is impacting searching, chat, and other services utilizing text. We are actively investigating.March 19, 2024 15:42 PDT[Identified] We have identified the issue and have issued some fixes. We are seeing some recovery but are still working to correct the rest.March 19, 2024 15:45 PDT[Monitoring] Service has been restored, we are continuing to monitor before marking this resolved.March 19, 2024 15:54 PDT[Resolved] This is now resolved, all services have been restored.
- We are aware of an inability to purchase items
March 16, 2024 15:48 PDT
We are aware of an inability to purchase itemsService Disruption
Incident Status
Service Disruption
Components
User, Player, Creator
Locations
Avatar, Marketplace
March 16, 2024 15:04 PDT[Investigating] We are currently investigating an issue in our system preventing purchasing. WeMarch 16, 2024 15:28 PDT[Identified] We have identified the issue and are working to bring up full functionality. At this time there is some recovery.March 16, 2024 15:33 PDT[Monitoring] Service has been restored. We are going to continue monitoring before marking this as resolved.March 16, 2024 15:48 PDT[Resolved] The issue has been resolved and User Assets and Marketplace functionality should be restored.
- Issues with Creator Dashboard, Studio, and Player Drops
March 9, 2024 20:31 PST
Issues with Creator Dashboard, Studio, and Player DropsPartial Service Disruption
Incident Status
Partial Service Disruption
Components
User, Player, Creator
Locations
Website, Games, Studio, Dashboard
March 9, 2024 19:41 PST[Identified] We have been working on an issue that has caused problems for players in different parts of our system. At this time, we are finalizing the fix.March 9, 2024 20:10 PST[Monitoring] The site is recovering in all areas. We will continue to monitor recovery.March 9, 2024 20:31 PST[Resolved] We are marking Studio and Creator as cleared.
February 2024
- Inability to join and being removed from the platform
February 24, 2024 12:28 PST
Inability to join and being removed from the platformService Disruption
Incident Status
Service Disruption
Components
User, Player, Creator
Locations
Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar, Dashboard, Talent, Documentation, Forum, Marketplace
February 24, 2024 10:05 PST[Investigating] We are currently investigating this situation and will update as we move.February 24, 2024 10:51 PST[Identified] We have identified a few issues and are working to resolve them.February 24, 2024 11:28 PST[Monitoring] We are currently monitoring fixes that have been implemented and are seeing improvement in our availability.February 24, 2024 12:28 PST[Resolved] At this time, there is a return to normalcy in our systems and both players and users should be able to join again.
January 2024
- Potential Authenticating issues into Xbox and Windows
January 27, 2024 13:32 PST
Potential Authenticating issues into Xbox and WindowsPartial Service Disruption
Incident Status
Partial Service Disruption
Components
Player
Locations
Website, Xbox App
January 27, 2024 11:25 PST[Investigating] We are aware of issues with authenticating to our Xbox client and a smaller impact to some Windows clients. We are currently investigating the issue.January 27, 2024 12:05 PST[Identified] We have identified the likely cause and are moving to mitigate the authentication issues.January 27, 2024 13:24 PST[Monitoring] The incident has been mitigated and we are currently monitoring changes to ensure a return to normalcy. Players should be able to rejoin.January 27, 2024 13:32 PST[Resolved] Players can resume normal activity as the systems have returned to normalcy.
October 2023
- We are investigating the issue
October 22, 2023 12:32 PDT
We are investigating the issueService Disruption
Incident Status
Service Disruption
Components
User, Player, Creator
Locations
Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar, Dashboard, Talent, Documentation, Forum, Marketplace
October 21, 2023 08:52 PDT[Investigating] We are aware of the issue and are continuing our investigations.October 21, 2023 11:27 PDT[Monitoring] Teams have been monitoring systems for the additional measures taken. Service has resumed and is operational at this time.October 21, 2023 12:25 PDT[Investigating] We are aware of the current drop. We are increasing measures to mitigate issues.October 21, 2023 12:41 PDT[Monitoring] Systems are operating normally, again. Teams are continuing to monitor and adjust as needed.October 21, 2023 12:48 PDT[Resolved] Our systems are operating as expected and users should be able to continue using the system.October 21, 2023 16:28 PDT[Investigating] We are seeing issues and we are investigating.October 22, 2023 07:01 PDT[Monitoring] Systems are back to operations. We are actively monitoring for any further reports/issues. We will update this incident to resolved if things look good in the next couple of hours.October 22, 2023 12:32 PDT[Resolved] Site is fully operational!
- We're currently investigating issues on the platform
October 21, 2023 08:41 PDT
Incident Status
Operational
Components
User, Player, Creator
Locations
Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar, Dashboard, Talent, Documentation, Forum, Marketplace
October 21, 2023 07:17 PDT[Investigating] Users are likely unable to access the site at this time. We are currently investigating this.October 21, 2023 07:27 PDT[Investigating] Current status should have been in Service Disruption during this event.October 21, 2023 07:55 PDT[Monitoring] We have identified the issue and are currently monitoring the system post implementation of the fix. Players and Users should be able to return to the platform at this time.October 21, 2023 08:41 PDT[Resolved] The platform is currently operational and normal activity has resumed.
- PlayStation users currently experiencing issues
October 11, 2023 16:05 PDT
PlayStation users currently experiencing issuesPartial Service Disruption
Incident Status
Partial Service Disruption
Components
Player
Locations
Games
October 11, 2023 13:43 PDT[Investigating] PlayStation users currently experiencing issues. The team is aware of the issue and is actively investigating.October 11, 2023 14:22 PDT[Investigating] Win10 and PlayStation users might experience issues. We are actively researching the root cause.October 11, 2023 14:58 PDT[Investigating] We are observing partial recovery for PlayStation players and keep investigating the issue.October 11, 2023 16:05 PDT[Resolved] We have recovered from this incident.
September 2023
- Multiple components are down
September 28, 2023 17:10 PDT
Multiple components are downDegraded Performance
Incident Status
Degraded Performance
Components
User, Player, Creator
Locations
Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar, Dashboard, Talent, Documentation, Forum, Marketplace
September 28, 2023 16:22 PDT[Identified] Multiple components are downSeptember 28, 2023 17:10 PDT[Resolved] We have applied fix to the issue.
- We are investigating an issue that may cause players to drop
September 6, 2023 17:38 PDT
We are investigating an issue that may cause players to dropPartial Service Disruption
Incident Status
Partial Service Disruption
Components
User, Player, Creator
Locations
Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar, Dashboard, Talent, Documentation, Forum, Marketplace
September 6, 2023 17:22 PDT[Investigating] We are currently investigating and will update as progress is made.September 6, 2023 17:38 PDT[Resolved] The issue was remediated and the system is operational.
- Current issues with joining and potential dropping
September 2, 2023 12:53 PDT
Current issues with joining and potential droppingDegraded Performance
Incident Status
Degraded Performance
Components
User, Player, Creator
Locations
Website, Mobile App, Xbox App, Games, Game Join, Avatar
September 2, 2023 09:33 PDT[Investigating] We are actively investigating this issue.September 2, 2023 09:49 PDT[Monitoring] Issues with joining have been remediated. We are continuing to monitor and work on this incident.September 2, 2023 12:07 PDT[Identified] The current issue with joining is related to the earlier issues users were facing. We are actively fixing the services.September 2, 2023 12:53 PDT[Resolved] The incident has been resolved.
August 2023
- Some purchases might be impacted
August 19, 2023 07:06 PDT
Some purchases might be impacted Partial Service Disruption
Incident Status
Partial Service Disruption
Components
User, Player, Creator
Locations
Website, Mobile App, Xbox App, Games, Marketplace
August 19, 2023 05:57 PDT[Investigating] There is a potential disruption affecting some purchases. Our team is currently conducting a thorough investigation to resolve the matter promptly.August 19, 2023 07:06 PDT[Resolved] The issue has been mitigated
- Player and User drop due to technical issue
August 17, 2023 15:02 PDT
Player and User drop due to technical issueService Disruption
Incident Status
Service Disruption
Components
User, Player, Creator
Locations
Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar, Dashboard, Talent, Documentation, Forum, Marketplace
August 17, 2023 12:52 PDT[Investigating] User experience is currently degraded and some players might keep disconnecting. We have Identified the root cause and are working to address the issueAugust 17, 2023 13:38 PDT[Monitoring] The issue has currently been mitigated but we are continuing to monitor.August 17, 2023 15:02 PDT[Resolved] We will continue monitoring but functionality is restored for users at this time.
- Inability to join or authenticate [currently stable]
August 10, 2023 15:25 PDT
Incident Status
Operational
Components
User, Player, Creator
Locations
Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar, Dashboard, Talent, Documentation, Forum, Marketplace
August 10, 2023 15:19 PDT[Monitoring] We have found the issue that prevented player joins for about 4 minutes. We are actively resolving the issue.August 10, 2023 15:25 PDT[Resolved] The issue has been corrected and the site is operational again.
July 2023
- Player Join issues [Current State: Resolving]
July 19, 2023 23:21 PDT
Player Join issues [Current State: Resolving]Service Disruption
Incident Status
Service Disruption
Components
User, Player, Creator
Locations
Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar, Dashboard, Talent, Documentation, Forum, Marketplace
July 19, 2023 19:19 PDT[Investigating] We are investigating issues that are preventing players from joining games. Players in games should be able to continue playing.July 19, 2023 19:46 PDT[Investigating] Updating the status levels for more granularity.July 19, 2023 22:37 PDT[Monitoring] We have submitted fixes that allowed traffic back to our system. We are currently monitoring the situation and players are able to rejoin.July 19, 2023 23:21 PDT[Resolved] This issue has been resolved and all users and players are now able to join.
Back to current status